Returns

🔄 Returns Policy

We want you to love your order! If you are not entirely satisfied or you change your mind, we’re here to help.

📅 Returns Window: You have 30 days from the date you received your item to request a return.

📧 How to Start a Return: Email us at awinters@wintersbloom.com to notify us of your return.

✅ Refund Eligibility:

-Your item must be unused, in its original packaging, and in the same condition you received it.

-Items returned in an unsellable condition will not be refunded.

-We recommend keeping proof of postage in case the item is lost or damaged in transit, so you can claim compensation from the courier.

-Buyers are responsible for the cost of returning items.

💳 Refund Process:

-Once we’ve inspected your returned item, we’ll send you an email confirming whether      your refund has been approved.

-Refunds are issued to your original payment method.

-Please allow up to 5 working days for funds to appear in your account (timing may vary    depending on your card issuer).

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📦 Damaged Items

If your order arrives damaged, we sincerely apologise!

🚨 Report Damage Immediately: Email us at awinters@wintersbloom.com with a photo of the damage.

🖼️ We may request additional images if needed.

🔄 Replacement or Refund:

-If we have a replacement item in stock, we’ll send it free of charge.

-If the item is out of stock, we’ll issue a full refund.