Delivery
Winters Bloom Delivery Policy
Last updated: August 2026
Thank you for shopping with Winters Bloom. Every order is packed with care, and we aim to get your order on its way as quickly as possible.
UK standard delivery
We currently aim to dispatch orders within 2–3 working days.
Once dispatched, most UK orders arrive within approximately 3–5 working days.
Standard delivery
Orders £30 and over — FREE
Orders under £30 — £3.99
Delivery costs will be clearly shown at checkout before you complete your order.
Your existing live page already states a 2–3 working-day dispatch target and 3–5 working-day delivery estimate, so I've kept those rather than changing the service you're promising customers.
Couriers
We primarily send orders using Royal Mail.
For some larger, heavier or unusually shaped parcels, we may use another suitable courier such as Evri.
The courier used may depend on the size, weight and contents of your order.
Personalised and handmade orders
Some personalised, customised or handmade products may require additional preparation time.
Where an item has a longer processing time, this will be stated on the relevant product page wherever possible.
If an order contains several products, we will normally send everything together once the full order is ready unless we agree otherwise with you.
Busy periods
Delivery and dispatch may occasionally take a little longer during particularly busy periods, including:
Christmas, Bank Holidays, severe weather or periods of unusually high demand.
If we become aware of a significant delay affecting your order, we will do our best to keep you informed.
Unless another delivery timeframe has been agreed with the customer, UK distance-selling rules generally require goods to be delivered within 30 days.
Local delivery
We also offer free local delivery to selected nearby areas, currently including:
Kirkby in Ashfield
Sutton in Ashfield
Chesterfield
Where local delivery is available for your postcode, the option will be shown at checkout.
Our usual local delivery days are:
Monday and Saturday
between approximately:
9am–6pm
Your current site already advertises these local areas and delivery days.
If you're not home
Where possible, we'll follow any reasonable delivery instructions you provide at checkout.
If you specifically ask us to leave a locally delivered parcel in a safe place, we will use reasonable care when doing so.
If we're unable to complete a local delivery safely, we'll contact you to arrange another suitable time.
For courier deliveries, the courier's own delivery options may also allow you to nominate a safe place, neighbour or alternative delivery arrangement.
Please check your delivery address
Please check your delivery address carefully before completing your order.
If you notice an error after ordering, contact us as soon as possible at:
We will always try to correct the address before dispatch, but we cannot guarantee that changes can be made once a parcel has entered the delivery network.
If an order is returned to us because an incorrect or incomplete address was supplied by the customer, we may ask you to pay the reasonable cost of sending the order again.
We will not charge additional delivery costs where the address error was caused by Winters Bloom.
Missing parcels
If your parcel has not arrived when expected, please check any tracking information provided and check with members of your household, neighbours or nominated safe place where appropriate.
If it still cannot be located, please contact us at:
with your order number.
We will investigate the delivery with the relevant courier.
Please do not worry about having to resolve a genuinely lost parcel directly with the courier yourself — your purchase contract is with Winters Bloom and we remain responsible for supplying your order.
Damaged parcels
If your order arrives damaged, please contact us as soon as reasonably possible at:
Photographs of the external packaging and damaged item are extremely helpful when we raise a claim with the courier or supplier.
Please keep the packaging until we've responded if possible.
Your statutory rights are not affected.
Multiple-item orders
We normally aim to send an order together in one parcel.
Occasionally, an order may arrive in more than one parcel due to its size, product availability or packaging requirements.
If this happens, you will not be charged additional delivery simply because we have chosen to split your order.
Delivery estimates
Any delivery dates or times shown on our website are estimates unless we expressly confirm that a particular delivery date is guaranteed.
We cannot control every delay within a postal or courier network, but if something goes wrong, please contact us and we'll help resolve it.
Questions about delivery?
Please contact:
Winters Bloom
awinters@wintersbloom.com
We'll be happy to help. 🌸